Privacy Policy
Privacy Policy
The seller - processor of personal data is Petra Kovalíková, MR Štefánika 2560/40, 02201 Čadca. Company ID 47639164, VAT number 1085370297. Tel. 0944 254 211, e-mail: info@twigshop.sk.
The purpose of processing personal data is to use them to fulfill the consumer contract that the seller concludes with the buyer by creating an order in this online store. This consumer contract is also the legal basis for processing the buyer's personal data. Providing the buyer's personal data is a contractual requirement that is necessary to conclude the contract. Providing personal data is a condition for purchasing in the seller's e-shop. If the buyer does not provide all the required personal data to the seller, this may result in the purchase contract not being concluded. When processing personal data, the seller proceeds in accordance with Act No. 18/2018 on the Protection of Personal Data and processes only personal data necessary to conclude a consumer contract.
The seller processes the buyer's regular personal data.
The buyer's personal data is stored in the seller's information system for 10 years.
The buyer has the right and opportunity to update personal data online on the website of the online store, in the customer section, after logging in or in another form (by e-mail, in writing).
Personal data may be provided to third parties, such as shipping companies, companies providing payment or billing services, for the purpose of fulfilling a consumer contract.
The buyer's personal data is not disclosed.
The Buyer has the right to obtain from the Seller confirmation of what personal data of the Buyer is processed in the Seller's e-shop. The Buyer has the right to obtain access to such data and also information on the purpose for which it is processed, what categories of data are processed, to whom the personal data are provided, how long the personal data are stored, whether there is automated individual decision-making, including profiling.
The first provision of the above personal data to the buyer is free of charge. Repeated provision of personal data requested by the buyer will be charged an administrative fee of €5.
The Buyer may request the Seller to correct or supplement incomplete personal data concerning the Buyer. The Buyer may request the deletion of his personal data or the restriction of the processing of such data. The Buyer may also object to the processing of personal data.
The processing of the buyer's personal data is also necessary for archiving purposes (to fulfill the seller's obligation under Czech law, for example, to store accounting documents for 10 years). If the buyer requests the deletion of personal data processed in connection with the purchase contract, his request may be rejected.
The Buyer has the right to have the Seller restrict the processing of his personal data if the Buyer objects to the accuracy of the personal data, during a period allowing the Seller to verify the accuracy of the personal data.
The Buyer has the right to receive the personal data concerning him or her, which he or she has provided to the Seller, in a structured, commonly used and machine-readable format. The Buyer has the right to transfer these personal data to another operator, if technically feasible.
The Buyer has the right to object if his personal data is processed for the purpose of direct marketing. He may also object if his personal data is processed for the purposes of the legitimate interest of the Seller.
If the buyer suspects that his personal data is being processed unlawfully, he may submit a proposal to the Office for Personal Data Protection to initiate proceedings on personal data protection.
The above information on personal data protection also applies to pre-contractual relationships (i.e. registration in the e-shop for the purpose of future purchases or, for example, requesting an inquiry, a price quote or information about the seller's goods and services).
The Seller may process the personal data of existing customers for marketing purposes (for example, for sending a newsletter or emails about news, discounts, promotions, etc.) even without the prior consent of the Buyer. For this purpose, the Seller processes the necessary customer data, which are the Buyer's name, surname and email address. If the Customer does not agree to the processing of data for marketing purposes, he may express his disagreement at any time, for example, by sending a message to the Seller's email address with a request to unsubscribe from the newsletter or by clicking on the link provided in the email message. Personal data of customers used for marketing purposes will not be provided to third parties, nor will it be published.
Cookies
In order to ensure the proper functioning of the online store, the seller may store small data files - cookies - on the buyer's device, thanks to which the online store can store data on activities and settings for a certain period of time (e.g. login name, language, font size, etc.).
The seller's online store uses cookies to remember the buyer's user settings and for the necessary functionality of the online store, or for marketing purposes.
The Buyer may delete all cookies stored on his device and, if necessary, set the Internet browser on his device to prevent their storage. In such a case, the Buyer will probably have to manually adjust some settings when visiting the online store again and some services or functions of the online store may not work.